One team, written service levels, nothing hidden

Outsourcing only works when you can see what you’re getting. This is exactly how we run your portfolio.

Your account team

A team assigned to your portfolio, not a call centre

The same people look after your sites every week, so they know your buildings, your directors and your history.

Your leadership’s single point of contact. Owns budgets, approvals, monthly reports, quarterly reviews and every service level.

Walk your sites on a schedule, work with directors and site managers day to day, and track every open work order until it is closed.

Our own crew for repairs and preventive maintenance, trained on the site rules of care homes, schools, food facilities and industrial sites.

One emergency number for every site. Calls are triaged by priority, dispatched immediately and escalated when needed.

HVAC, refrigeration, electrical, plumbing, fire protection and pest control partners, vetted and managed by Orbit.

Compliance calendars, site binders, vendor certificates, lease dates and invoice validation.

Response

Priority	Examples	Response target
P1 Emergency	Active leak or flooding, no heat or water at an open centre, cooler or freezer failure, power loss, a hazard in a play area or production zone	On site within 4 hours, 24/7
P2 Urgent	Anything that could fail an inspection or close a room, such as broken equipment, a failed fixture or an inspection deficiency	Next business day
P3 Scheduled	Preventive maintenance, planned repairs and improvements	Booked within 5 business days

Accountability

Final targets are set in your service agreement. These are our standard commitments.

Measure	Target	Reported
Emergency response (P1)	On site within 4 hours, 24/7	Monthly, by site
Urgent response (P2)	Next business day	Monthly, by site
Preventive maintenance done on schedule	95% or better	Monthly
Compliance checks done on time	100%	Monthly, by site
Inspection deficiencies	Closed by the inspector’s deadline	As they happen and monthly
Work orders closed with a photo report	100%	Monthly
Spend against approved budget	Every variance explained	Monthly and quarterly

Systems

You don’t need to buy or set up software. Every client gets these from day one:

Work-order tracker. Every request, its priority, status and close-out photos.
Compliance calendar. Every recurring check and inspection for every site.
Site binders. Asset lists, service history, certificates and logs by site.
Monthly report. Response times, checks completed, spend against budget, upcoming needs.

Transition

Emergency coverage starts on day one while we learn the portfolio.

Before day one

Agreement signed, contacts confirmed, keys and access codes collected, and current contracts, leases and inspection reports gathered.

Days 1–30

24/7 line live, open work orders taken over, and every site walked to record assets, condition and open inspection items.

Days 31–60

Compliance calendar and binder for every site, preventive maintenance started, and every vendor reviewed and re-tendered where needed.

Days 61–90

Capital plan and next year’s budget by site, baseline KPIs, and the first quarterly review with your leadership.

We’ll walk them with you, build each site’s maintenance and compliance calendar, and send a written scope with pricing.